GDPR Regulations
As the new GDPR regulations come into force on May 25th Willowwood Knives are notifying customers that:
A) All orders received containing Age Verifications,email addresses, home addresses and other personal details are not shared or screen shot for a third party. They are solely kept on file for the purpose of fulfilling the order and secured by a password protected device.Active serving personnel/Special Forces can let me know once age checked if they then wish the photos be removed.
This email is also password protected.
B) Order payments received via PayPal include personal details such as home addresses and emails, names and contact details. These details are kept on file for the purpose of fulfilling payments and order requests.
They are not shared or distributed to other people.
PayPal is also password protected.
C) It is the requirement of the GDPR regulations to notify customers and potential customers that all such personal data is held in a secure place and to fulfil the contract set between Willowwood Knives. Our professional accountant also needs the basic information for us to complete our tax returns.
D) New Privacy Policy
Willowwood Knives will only collect basic personal data about you - to include your name,age, email address and postal details.
This is because Willowwood Knives needs some personal data to proceed with your order.
Willowwood Knives will not use your information for any purpose other than discussing and completing your order with you.
Willowwood Knives will need to keep copies of your order for a minimum of 6 years for HMRC accounting and tax purposes. Your information will never be sold or give to any third parties (apart from PayPal and courier services - this includes signed and tracking at Post Offices, should you wish your order to be sent to you and your postcode and building number appears on the Post Office tracking system.)
If you have any concerns or queries about how the business stores or handles data, don’t hesitate to get in touch.
Disclaimer
Buy purchasing one of my knives the buyer represents that he or she is of legal age
and that the products ordered will be used in a lawful manner.
I do not sell knives to those under 18 years of age.
I assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any knife purchased from Me.
It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws
in regard to the possession, and or use, of any knife purchased.
I will be unable to provide refunds in the event that the knife that you have ordered is seized by customs or other agencies.
Consult your local and state laws before ordering if you are in doubt.
import costs/charges are the customers responsibility and are NOT included in the cost of the knife or shipping.
Satisfaction Guarantee
If your not happy with your knife and sheath when they arrive and would like to return them for a refund
Please let me know within 48hrs of delivery so we can work out the return details.
The knife and sheath must be unused and in the same condition as when I sent them.
All goods must be returned in an unused and unaltered condition using an insured and trackable postal service
and packaged to the same standard the knife/sheath arrived to you in.
(items will be checked on arrival and any damage will be priced and deducted from the refund).
(shipping and any return duties are not included and would be deducted from the refund).
Returns
If upon receipt your goods are found to be damaged or faulty,
please notify me as soon as possible.
All goods must be returned in an unused and unaltered condition, using an insured and trackable postal service.
Please package to the same standard the knife/sheath arrived to you in.
Knife Sizes/Designs
All knives are hand build so each knife is individual
Sizes/design may differ slightly from the sizes/design listed on Knife Designs page
Knife Handles/Scales
The scales on my knives are mainly made of stabilized wood
Due to wood being an organic material and the loveless bolts and blade being made of
non organic material (steel/brass) there may be some shrinking or expanding of the scales
due to enviromental changes,this can cause the loveless bolts or knife spine to
become proud or recessed by a very small amount .
Age Restrictions
Customers must be over 18 to buy one of my knives
proof of age must be given before I will sell you a knife.
Postage
Postal address must be the same as specified on the payment details.
A signature is required upon receipt by a person 18 years of age or over.
All items can be tracked so if you do not receive your item please contact me so that I may track it.
I would be very grateful if you could contact me when the item arrives so that I know it has been received safely.
Orders and payments
The deposit you pay is non refundable.
once your knife is finished I will email you and ask for the balance to be paid.
please pay within 5 days.
If you cannot pay the balance or have a problem please let me know.
If the balance is not payed within 5 days (unless I have agreed to this)
you will receive another email asking for payment,if the balance is not payed within in 2 days
then the knife will be offered for sale on my website.
Address on payment details must match the postal address when paying with Paypal,
Payment can be made with Paypal or in the UK with bank transfer
Guarantee
My knives are Guaranteed against faulty workmanship and materials.
the guarantee covers the knife for normal use.
(Blade breakage, chipping, tip damage will not occur through normal use)
does not cover general wear and tear.
As the new GDPR regulations come into force on May 25th Willowwood Knives are notifying customers that:
A) All orders received containing Age Verifications,email addresses, home addresses and other personal details are not shared or screen shot for a third party. They are solely kept on file for the purpose of fulfilling the order and secured by a password protected device.Active serving personnel/Special Forces can let me know once age checked if they then wish the photos be removed.
This email is also password protected.
B) Order payments received via PayPal include personal details such as home addresses and emails, names and contact details. These details are kept on file for the purpose of fulfilling payments and order requests.
They are not shared or distributed to other people.
PayPal is also password protected.
C) It is the requirement of the GDPR regulations to notify customers and potential customers that all such personal data is held in a secure place and to fulfil the contract set between Willowwood Knives. Our professional accountant also needs the basic information for us to complete our tax returns.
D) New Privacy Policy
Willowwood Knives will only collect basic personal data about you - to include your name,age, email address and postal details.
This is because Willowwood Knives needs some personal data to proceed with your order.
Willowwood Knives will not use your information for any purpose other than discussing and completing your order with you.
Willowwood Knives will need to keep copies of your order for a minimum of 6 years for HMRC accounting and tax purposes. Your information will never be sold or give to any third parties (apart from PayPal and courier services - this includes signed and tracking at Post Offices, should you wish your order to be sent to you and your postcode and building number appears on the Post Office tracking system.)
If you have any concerns or queries about how the business stores or handles data, don’t hesitate to get in touch.
Disclaimer
Buy purchasing one of my knives the buyer represents that he or she is of legal age
and that the products ordered will be used in a lawful manner.
I do not sell knives to those under 18 years of age.
I assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any knife purchased from Me.
It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws
in regard to the possession, and or use, of any knife purchased.
I will be unable to provide refunds in the event that the knife that you have ordered is seized by customs or other agencies.
Consult your local and state laws before ordering if you are in doubt.
import costs/charges are the customers responsibility and are NOT included in the cost of the knife or shipping.
Satisfaction Guarantee
If your not happy with your knife and sheath when they arrive and would like to return them for a refund
Please let me know within 48hrs of delivery so we can work out the return details.
The knife and sheath must be unused and in the same condition as when I sent them.
All goods must be returned in an unused and unaltered condition using an insured and trackable postal service
and packaged to the same standard the knife/sheath arrived to you in.
(items will be checked on arrival and any damage will be priced and deducted from the refund).
(shipping and any return duties are not included and would be deducted from the refund).
Returns
If upon receipt your goods are found to be damaged or faulty,
please notify me as soon as possible.
All goods must be returned in an unused and unaltered condition, using an insured and trackable postal service.
Please package to the same standard the knife/sheath arrived to you in.
Knife Sizes/Designs
All knives are hand build so each knife is individual
Sizes/design may differ slightly from the sizes/design listed on Knife Designs page
Knife Handles/Scales
The scales on my knives are mainly made of stabilized wood
Due to wood being an organic material and the loveless bolts and blade being made of
non organic material (steel/brass) there may be some shrinking or expanding of the scales
due to enviromental changes,this can cause the loveless bolts or knife spine to
become proud or recessed by a very small amount .
Age Restrictions
Customers must be over 18 to buy one of my knives
proof of age must be given before I will sell you a knife.
Postage
Postal address must be the same as specified on the payment details.
A signature is required upon receipt by a person 18 years of age or over.
All items can be tracked so if you do not receive your item please contact me so that I may track it.
I would be very grateful if you could contact me when the item arrives so that I know it has been received safely.
Orders and payments
The deposit you pay is non refundable.
once your knife is finished I will email you and ask for the balance to be paid.
please pay within 5 days.
If you cannot pay the balance or have a problem please let me know.
If the balance is not payed within 5 days (unless I have agreed to this)
you will receive another email asking for payment,if the balance is not payed within in 2 days
then the knife will be offered for sale on my website.
Address on payment details must match the postal address when paying with Paypal,
Payment can be made with Paypal or in the UK with bank transfer
Guarantee
My knives are Guaranteed against faulty workmanship and materials.
the guarantee covers the knife for normal use.
(Blade breakage, chipping, tip damage will not occur through normal use)
does not cover general wear and tear.